- To provide a reliable and unbiased quality based Personal and Practical Care Services to the Elderly, the Disabled and the chronically sick, Children and Families living in their own homes.
- To recruit, maintain and equip a caring and professional workforce to deliver this service and to provide them with the appropriate support and training that is needed to meet the needs of the service user.
Our Objectives will be met by:
- Adhering to delivering our policies in practice and making changes as required.
- Providing written and verbal information to clients outlining our core values.
- Ensuring all care workers satisfactorily completes the 3 days induction training programme and in addition with relevant qualifications checks and are CRB, POVA cleared.
- By providing specialist trained staff to undertake specialist work where required.
- Maintaining effective working relationships and partnership with service users, stakeholders and Social Services Department.
- Undertake continuous monitoring of our services and regularly evaluating, and updating our policies and reviewing our work practices.
- By offering a range of services to include: personal and practical care service provision and verifying they are delivered under the auspices of the equal opportunities policy and diversity framework.
Publish annual survey results and findings and document made available to stakeholders